Your privacy matters to us. This Privacy Policy explains exactly what personal data Crazy Time collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon where plain language will do.
Six things every Crazy Time player should know about how their personal information is managed.
Crazy Time collects the minimum personal data required to operate your account, process payments, and comply with legal obligations. We do not collect data for its own sake.
Your personal information is never sold to third parties. We share data only with the service providers necessary to run the platform — payment processors, identity verifiers, and security tools.
All data transmitted between your device and Crazy Time is encrypted using TLS. Sensitive account data is stored using industry-standard encryption at rest.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time by contacting our support team.
Your bKash, Nagad, or Rocket number is used only for payment processing. It is never shared with other players or used for unsolicited marketing without your consent.
Promotional messages from Crazy Time are optional. You can update your communication preferences from your account settings or by contacting support at any time.
Summary: Crazy Time collects personal data to run your account, process payments, and keep the platform secure. We do not sell your data. You have the right to access, correct, and delete your information. By using Crazy Time, you agree to this Privacy Policy.
Crazy Time operates the online gaming platform available at crazy-time.now ("the Platform"). For the purposes of this Privacy Policy, Crazy Time is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.
If you have any questions about how your data is handled, you can reach us at any time via the contact details at the bottom of this page. We take privacy seriously and aim to respond to all data-related enquiries within 72 hours.
Crazy Time collects personal data in several ways — directly from you when you register or use the Platform, automatically as you interact with the Platform, and from third-party services used to verify your identity or process payments.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form |
| Contact Data | Mobile number, email address | Registration form |
| Payment Data | bKash / Nagad / Rocket number, transaction IDs | Payment processing |
| Verification Data | National ID, passport, selfie (if requested) | KYC verification |
| Usage Data | Games played, bets placed, session duration | Automatically via platform |
| Technical Data | IP address, device type, browser, OS | Automatically via cookies |
| Communication Data | Support chat logs, email correspondence | Customer support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Every piece of data Crazy Time collects has a specific purpose. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent.
No profiling for third-party advertising: Crazy Time does not build advertising profiles or share your data with external advertising networks. Any personalisation on the Platform is based solely on your activity within Crazy Time itself.
Crazy Time processes your personal data on the following legal grounds:
Crazy Time does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
All third-party service providers who handle your data on our behalf are contractually required to process it only for the purposes we specify and to maintain appropriate security standards.
No cross-platform sharing: Your Crazy Time data is not shared with other gaming platforms or betting brands. Your account activity stays within the Crazy Time platform.
Crazy Time uses cookies and similar tracking technologies to keep the Platform running smoothly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Platform. We do not use third-party advertising cookies.
Crazy Time retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business needs. The following general retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
You have the following rights in relation to the personal data Crazy Time holds about you. To exercise any of these rights, contact our support team with your request. We will respond within 30 days.
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Note: Some rights may be limited where we are required to retain data by law — for example, transaction records kept for AML compliance. We will always explain clearly if a request cannot be fulfilled in full.
Crazy Time takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately so we can take protective action.
Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights, Crazy Time will notify affected players promptly and take immediate steps to contain and investigate the incident.
Crazy Time is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, the account will be closed immediately and all associated data deleted, except where retention is required by law.
If you believe a minor has created an account on Crazy Time, please contact our support team immediately so we can investigate and take appropriate action.
Crazy Time may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.
For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
We recommend reviewing this page periodically so you are always aware of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crazy Time handles your personal data, please get in touch with our team. We are here to help and will respond to all privacy-related enquiries within 72 hours.
For questions about responsible gaming and self-exclusion, please visit our Responsible Gaming page. For the full rules governing your account, see our Terms and Conditions.
Now you know exactly how your data is protected. Create your account today and enjoy fair games, fast BDT payouts, and a platform that puts your privacy first.